Announcement from the TSP to all plan participants on March 29, 2022
Expected transition dates
May 16 to the first week of June 2022
All transactions temporarily unavailable
May 26 to the first week of June 2022
Full access and transactions restored
First week of June 2022
The Thrift Savings Plan (TSP) is transitioning administrative services to a new service provider later this year. You need to know how this transition might affect you, especially if you were planning to request a transaction soon. Be sure to visit the TSP website to see key transition dates when they’ll need to temporarily suspend certain transactions and services. TSP expects to complete the transition the first week of June. You’ll still have access to your TSP funds, account management tools, and participant services.
Important transition dates you need to know
You can find a list of transition dates on the TSP website, which vary by transaction or service. Some key transactions will be temporarily unavailable beginning Monday, May 16. These include submitting a request for a loan, withdrawal, or distribution from your TSP account. All transactions and services, including My Account and the ThriftLine, will be temporarily unavailable after Thursday, May 26, and until the first week of June, when the transition period ends.
Your investments during the transition
During this transition period, your money will remain invested in the TSP funds you’ve chosen. There will be a short period—beginning at noon eastern time on Thursday, May 26, and ending the first week of June—when we’ll need to suspend changes to TSP investments. This means that your TSP investments will still be subject to market gains and losses during this brief period, and you won’t be able to make changes until after the transition to the new service provider.
Accessing your account after the transition
When the transition period ends the first week of June, you’ll have several options for accessing and managing your TSP account. Your main source for account details and transaction requests continues to be My Account. You’ll also be able to download an official TSP Mobile App with the option to use your device biometrics, such as fingerprint or facial recognition, to secure and access your account. When the mobile app becomes available, TSP will post links on their website so you can be confident about downloading the one that’s from the TSP.
When you access your account for the first time after the transition, you’ll need to set up new login credentials. Step-by-step prompts will allow for you to verify your identity, update your contact information, and set up your account security. Every TSP participant will need to go through this set-up process whether or not you’ve set up online access previously. Setting up this access is critical to ensuring that you receive TSP communications about your account and account transactions.
Where to find more information
As the transition period gets closer, TSP will be updating their website with more details about these new features and other changes. These updates will include a specific date for the end of the transition period and any dates that might shift. If you have questions or need help, you can contact ThriftLine Representatives through the Secure Message Center in My Account or by phone.
Contact the ThriftLine Service Center
ThriftLine: 1-877-968-3778 (toll-free)
Monday through Friday, 7:00 a.m. to 9:00 p.m. eastern time
International: (404) 233-4400 (not toll-free)
TDD: 1-877-847-4385 (for the hearing-impaired)
Secure Message Center: For account-specific inquiries, log into My Account on tsp.gov, select Message Center, and go to the Messages tab.